Elevate your customer service with our innovative Cloud PBX solution. This powerful platform delivers enterprise-grade capabilities without the need for costly on-premises infrastructure.
- Quick Set Up – Our intuitive web interface allows you to set up call and agent routing flows, IVRs, skills-based routing and more in minutes.
- Scalability – Scale up or down on demand to handle large call volumes with our pay-as-you-go pricing. No per agent fees.
- Omnichannel – Engage with customers seamlessly across voice, email and chat from a unified desktop.
- CRM Integrations – Connect our platform to your CRM solution for screen pops, click-to-call and enhanced visibility.
- Agent Monitoring – Monitor real-time and historical agent performance metrics to optimize operations.
- Customizable IVRs – Build interactive voice menus with speech recognition and text-to-speech capabilities.
- Reporting & Analytics – Gain insights into critical KPIs like handle times, SLAs, abandonment rate and more.
- APIs & Webhooks – Leverage open APIs to embed communications or build custom integrations.
- Security – Our platform utilizes robust security protocols and geo-redundancy to ensure reliability.
- On-demand Coaching – Access expert coaching tips during calls to boost first-call resolution.
Get enterprise-class contact center capabilities with the flexibility, scalability and cost savings of the cloud.
Key Features:
- Carrier-grade availability with 99.999% uptime SLA
- Omnichannel agent desktop
- Flexible self-service IVR builder
- Skills based routing engine
- Historical and real-time reporting
- APIs for CRM, CMS, Workforce Engagement integrations
- Redundant data centers
